Play Safe at FreeSpinz

Our Commitment to Responsible Gambling

We at FreeSpinz operate under a licence issued by the Government of the Autonomous Island of Anjouan, Union of Comoros (licence No. ALSI-202510032-FI1), and part of that licence requires us to promote safer gambling practices across our entire platform. Our Free Spinz platform is intended strictly for adults, and we ask every player to treat their gaming budget the same way they would treat any other entertainment expense — something to enjoy within limits, not something to chase or recover.

Our FreeSpinz library includes over 7,000 games from more than 80 providers, plus a full sportsbook covering soccer, tennis, esports, and dozens of other markets. With so much variety on offer, we understand how easy it can be to lose track of time or spending. That's exactly why we've built the tools below directly into your account.

Tools We Provide to Help You Stay in Control

Here at FreeSpinz, we give you direct access to a set of account controls designed to help you manage your play on your own terms. You don't need to wait for a problem to appear before using them; we encourage every player to review these settings as soon as they join us.

• Deposit limits — set daily, weekly, or monthly caps on how much you add to your account
• Loss limits — cap the amount you're willing to lose over a chosen period
• Wager limits — restrict the total amount you can stake within a set timeframe
• Session time reminders — receive alerts after a set period of continuous play
• Cooling-off periods — temporarily pause your account for a short break, from 24 hours up to 30 days
• Self-exclusion — close your account for an extended period, or permanently, if you feel this is the right step

Our Free Spinz support team can help you activate any of these tools at any time, and once a limit is set, we will not increase it immediately at your request — a cooling-off period applies to any upward adjustment, in line with responsible gaming best practice. This isn't a barrier; it's a safeguard we've built to protect you, even from yourself in a moment of impulse.

Recognising the Signs of Problem Gambling

We at FreeSpinz want you to feel confident recognising when gambling stops being entertainment and starts becoming a concern. Some common warning signs include:

• Spending more money or time gambling than you originally planned
• Chasing losses by depositing again to "win back" what you've lost
• Borrowing money or using funds meant for essentials to gamble
• Feeling anxious, irritable, or preoccupied with betting when you're not playing
• Hiding your gambling activity from family or friends
• Neglecting work, relationships, or responsibilities because of time spent on our platform or elsewhere

If any of this sounds familiar, we encourage you to reach out to our Free Spinz support team right away. There is no shame in asking for help, and our staff are trained to respond without judgement.

Keeping Younger Players Safe

Our FreeSpinz platform is strictly for players aged 18 and over (or the legal gambling age in your jurisdiction, whichever is higher). We at FreeSpinz verify player identity through our KYC process, which includes ID checks, proof of residence, and proof of payment ownership, to make sure underage individuals cannot access real-money play. We also recommend that account holders use parental control software on any shared device to prevent minors from accessing gambling websites, including ours.

Steps We Recommend for Every Household

1. Install filtering software such as NetNanny, CyberPatrol, or similar tools on shared computers and phones
2. Keep account passwords and payment details private, even from family members
3. Log out of your FreeSpinz account fully after each session on shared devices
4. Set up device-level parental controls provided by your operating system

Support Organisations We Recommend

If you or someone close to you is struggling with gambling, professional help is available beyond what we at Free Spinz can offer internally. We recommend reaching out to independent organisations that specialise in gambling support:

These organisations are independent from our FreeSpinz platform, which means you can speak to them freely and confidentially, without any connection back to your account with us.

Self-Exclusion at FreeSpinz

Sometimes the healthiest choice is to step away entirely, and we respect that decision completely. Our Free Spinz self-exclusion process allows you to close your account for a fixed period or indefinitely. During self-exclusion:

• You will not receive marketing emails, SMS, or promotional offers from us
• Your account will be locked from deposits and gameplay
• Any pending withdrawals will still be processed according to our standard timelines
• Reversing self-exclusion early is not possible until the chosen period has ended

To request self-exclusion, simply contact our support team through live chat, available 24/7, or email us at support@freespinz.com. Our Free Spinz staff will guide you through the process and confirm once your account has been restricted.

Budgeting Tips We Encourage

Beyond the formal tools, we at FreeSpinz encourage a few simple habits that make a real difference:

• Only gamble with money you can afford to lose, never rent, bills, or savings
• Set a budget before you start playing and stick to it, win or lose
• Take regular breaks — step away from the screen every hour or so
• Avoid gambling when you're stressed, upset, or under the influence of alcohol
• Treat wins as a bonus, not as income you can rely on

Our welcome offers, including the Casino Welcome Pack and Sport Welcome Pack, are designed to enhance your experience with us — not to pressure you into spending beyond your means. Wagering requirements and terms are always clearly listed, and our Free Spinz team is happy to explain any bonus condition if you're unsure. You can find full details of these offers on our FreeSpinz bonus page.