FreeSpinz Privacy Policy

We at FreeSpinz Casino respect your privacy and are fully committed to protecting the personal data you share with us. This Privacy Policy explains how FreeSpinz Casino collects, uses, stores, and safeguards your information when you visit our website, register an account, or use our casino and sportsbook services. By accessing our platform, you agree to the practices described below.

Who We Are

FreeSpinz Casino is operated by Pacific Odds S.R.L., a company registered in Costa Rica under registration number 3-102-934457, with registered address at 3335 10th Avenue, Catedral District, San José, Costa Rica. Payment processing services are provided by Bee Dream Limited, registered in Cyprus (HE378199). Our operations are licensed by the Government of the Autonomous Island of Anjouan, Union of Comoros, under licence No. ALSI-202510032-FI1. Here at FreeSpinz, we operate our services in accordance with applicable data protection standards for our target markets, including Canada, Ireland, Finland, the Nordics, and India.

Information We Collect

When you create an account or use our services, we collect a range of information necessary to provide you with access to our games, sportsbook, and promotions. Our FreeSpinz platform gathers this data directly from you and, in some cases, automatically through your use of our website.

• We collect registration details such as your name, date of birth, email address, phone number, and country of residence.
• We gather financial information, including deposit and withdrawal history, payment method details, and transaction records.
• We track your gaming activity, including games played, bets placed, and bonus usage, to improve our services and personalize your experience.
• We record technical data such as your IP address, device type, browser information, and login timestamps.
• We may collect identity verification documents, including ID, proof of residence not older than 90 days, and proof of payment method ownership, as part of our KYC procedures.

How We Use Your Information

Our FreeSpinz Casino team uses the information we collect for legitimate business purposes, including account management, fraud prevention, regulatory compliance, and improving our platform. We at FreeSpinz use your data to process deposits and withdrawals, verify your identity, and ensure compliance with our licensing obligations under the Union of Comoros authority.

• We use your data to open, manage, and secure your account.
• We use transaction data to process payments through our 39 available deposit and withdrawal methods.
• We use your contact details to send account notifications, promotional offers such as our Casino Welcome Pack and Weekly Cascade bonuses, and important service updates.
• We use behavioral data to detect suspicious activity and prevent fraud or money laundering.
• We use your information to comply with KYC requirements, which may include document review within 30 days and verification processing of up to 10 business days.

Marketing Communications

With your consent, our Vegas... rather, our FreeSpinz marketing team may send you emails about new promotions, tournaments such as Lucky Races or Playson Blasts & Races, and VIP Club offers. You may withdraw your consent to marketing communications at any time by contacting our support team or using the unsubscribe link included in our emails.

Legal Basis for Processing

We process your personal data based on several legal grounds, including the performance of our contract with you, our legitimate business interests, compliance with legal and regulatory obligations, and, where applicable, your explicit consent. Our FreeSpinz Casino operations require certain data processing to meet anti-money laundering regulations and responsible gambling obligations.

Sharing Your Information

We do not sell your personal data to third parties. However, we may share your information with trusted partners who help us operate our services effectively.

• We share data with payment processors, including Bee Dream Limited, to facilitate deposits and withdrawals.
• We share information with identity verification providers to complete KYC checks.
• We may disclose data to regulatory authorities, law enforcement agencies, or courts when legally required.
• We share limited data with game providers such as Pragmatic Play, Evolution, and Play'n GO to enable gameplay and track bonus eligibility.

Data Retention

Our FreeSpinz platform retains your personal data for as long as necessary to fulfill the purposes outlined in this policy, including compliance with legal, tax, and regulatory obligations. We at FreeSpinz Casino typically retain account and transaction data for a period required by our licensing authority and applicable financial regulations, even after account closure.

Data Security

We take appropriate technical and organizational measures to protect your personal information from unauthorized access, loss, or misuse. Our security protocols include encryption, secure servers, and restricted access to sensitive data. We continuously review our systems to ensure that FreeSpinz Casino maintains a high standard of data protection.

Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your browsing experience, remember your preferences, and analyze site traffic. For more details on how FreeSpinz Casino uses cookies, please refer to our separate Cookie Policy.

Your Rights

Depending on your jurisdiction, you may have certain rights regarding your personal data. We at FreeSpinz Casino are committed to honoring these rights wherever applicable.

• You have the right to request access to the personal data we hold about you.
• You may request correction of inaccurate or incomplete information.
• You can request deletion of your data, subject to our legal retention obligations.
• You have the right to object to certain types of data processing, including direct marketing.
• You may request a copy of your data in a portable format where technically feasible.

To exercise any of these rights, please contact our support team at support@freespinz.com. Our customer support is available via live chat 24/7, e-mail, and our FAQ section.

International Data Transfers

As our FreeSpinz Casino operations serve players internationally, your data may be transferred to and processed in countries outside your country of residence, including Costa Rica and Cyprus. We ensure that appropriate safeguards are in place to protect your information during such transfers.

Restricted Territories

Please note that we do not offer our services to residents of certain restricted countries, including Austria, Belarus, Bulgaria, France, Germany, Portugal, Romania, Russia, Spain, Ukraine, the United Kingdom, and the United States of America, among others. VPN use to bypass these restrictions is not permitted on our platform.

Children's Privacy

Our services are intended solely for individuals who meet the legal gambling age in their jurisdiction. We do not knowingly collect personal data from minors, and any account found to belong to an underage individual will be closed immediately.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We encourage you to review this page periodically. Continued use of our FreeSpinz platform after changes are posted constitutes your acceptance of the revised policy.

Contact Us

If you have any questions or concerns about how we handle your personal data, please reach out to our support team at support@freespinz.com. We at FreeSpinz Casino are here to assist you with any privacy-related inquiries at any time.